Nicky T
Well-known member
I'm more than willing to post the entire conversation Mark.
Do you want me to?
Kindest regards,
Nick
EDIT: I decided to, here it is for anyone who is interested:
Monday 3rd March:
Mark: I have a defective choke please call me when u can
Nick: Can you tell me the details? Your name, when you purchased it and what the choke is? I would also like to know if it has a revision marking on the outside of it please, thanks Nick.
Mark: Mark taylor 24/12 optima hp u2 rev o
Nick: Okay, thanks. Please return it to me at this address: Just Choking..... Please include a covering letter with all of your contact details and I will replace it for you ASAP. Nick.
Thursday 6th March:
Nick: Hi Mark, just letting you know that I am sending out your replacement choke to you tomorrow. Kindest regards, Nick.
Sunday 9th March:
Mark: Received thanks do not understand why you have sent me the same revision as presumably zero is the first and there must have been an update?
Nick: The issue with your choke was the coating not the geometry.
Monday 10th March:
Mark: But the choke was distorted are you saying this was caused by the defective coating?
Nick: I am saying that I am confident that you will have no further issues with the replacement choke that I have sent you.
Mark: Did not expect to have any issues with the original so that does not instill me with confidence. Still doesn't answer my question.
Nick: Allow me to expand; from the nature of the damage to your original choke, it looks as though the choke was used when it was not fully screwed in, causing the internal surface to become damaged. This is not a manufacturing defect, but as neither you or I can prove that was the case I am willing to extend goodwill and replace the choke at my expense, plus cover the cost of postage. The chokes need to be tightened properly into the barrels, not finger tight. I have inspected the replacement choke and maintain that there is no reason for you to be anything less than completely satisfied. Kindest regards, Nick.
Mark: Funny how when I persist in knowing the real answer it becomes my fault and it states on your site "only hand tightening is required" at no point did the choke become loose and it is my habit to check inbetween stands I am approx. 6'2" and 19 stone so how would you suggest I tighten it. Also in your interview? On shootclay it states they do not shoot loose! I hate contradiction in these circumstances and it only makes me less confident in the product along with sombodys unwillingness to actually speak! appreciate it might be at your expense but in no way is it my fauly. can I just have the truthg in how I should treat this choke in use?
Nick: Mark, I would recommend that you tighten each choke using a friction fit key. I have not blamed you in the slightest, just offered my opinion of what I suspect to be the primary cause of the issue. I still maintain that you will not experience any issues with the replacement. Nick.
Do you want me to?
Kindest regards,
Nick
EDIT: I decided to, here it is for anyone who is interested:
Monday 3rd March:
Mark: I have a defective choke please call me when u can
Nick: Can you tell me the details? Your name, when you purchased it and what the choke is? I would also like to know if it has a revision marking on the outside of it please, thanks Nick.
Mark: Mark taylor 24/12 optima hp u2 rev o
Nick: Okay, thanks. Please return it to me at this address: Just Choking..... Please include a covering letter with all of your contact details and I will replace it for you ASAP. Nick.
Thursday 6th March:
Nick: Hi Mark, just letting you know that I am sending out your replacement choke to you tomorrow. Kindest regards, Nick.
Sunday 9th March:
Mark: Received thanks do not understand why you have sent me the same revision as presumably zero is the first and there must have been an update?
Nick: The issue with your choke was the coating not the geometry.
Monday 10th March:
Mark: But the choke was distorted are you saying this was caused by the defective coating?
Nick: I am saying that I am confident that you will have no further issues with the replacement choke that I have sent you.
Mark: Did not expect to have any issues with the original so that does not instill me with confidence. Still doesn't answer my question.
Nick: Allow me to expand; from the nature of the damage to your original choke, it looks as though the choke was used when it was not fully screwed in, causing the internal surface to become damaged. This is not a manufacturing defect, but as neither you or I can prove that was the case I am willing to extend goodwill and replace the choke at my expense, plus cover the cost of postage. The chokes need to be tightened properly into the barrels, not finger tight. I have inspected the replacement choke and maintain that there is no reason for you to be anything less than completely satisfied. Kindest regards, Nick.
Mark: Funny how when I persist in knowing the real answer it becomes my fault and it states on your site "only hand tightening is required" at no point did the choke become loose and it is my habit to check inbetween stands I am approx. 6'2" and 19 stone so how would you suggest I tighten it. Also in your interview? On shootclay it states they do not shoot loose! I hate contradiction in these circumstances and it only makes me less confident in the product along with sombodys unwillingness to actually speak! appreciate it might be at your expense but in no way is it my fauly. can I just have the truthg in how I should treat this choke in use?
Nick: Mark, I would recommend that you tighten each choke using a friction fit key. I have not blamed you in the slightest, just offered my opinion of what I suspect to be the primary cause of the issue. I still maintain that you will not experience any issues with the replacement. Nick.
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