My 692 which is less than a year old went back to GMK as the barrels didn't align properly and the forend latch was faulty. After wasting time and money shooting/investigating/patterning I spoke to GMK who said they would put it right quickly and also add some extra cast which was needed free of charge to make amends. This was nice to hear.
Later, they then said that if it was faulty they may need to send the gun back to Italy which was concerning... and that only some people get cast added for free
Now, they have said that they will replace the gun with one that isn't faulty (hopefully) but that I need to pay for the free good will gesture...
Am I right in thinking they should do the good will gesture for free as I've been without my (relatively expensive) gun for a while and they initially said it would be free?
I also saw a CG gun in a shop yesterday which looks like a much more solid gun and its half the price so I am thinking of ditching Beretta, does anyone know what the CG service is like?
Later, they then said that if it was faulty they may need to send the gun back to Italy which was concerning... and that only some people get cast added for free
Now, they have said that they will replace the gun with one that isn't faulty (hopefully) but that I need to pay for the free good will gesture...
Am I right in thinking they should do the good will gesture for free as I've been without my (relatively expensive) gun for a while and they initially said it would be free?
I also saw a CG gun in a shop yesterday which looks like a much more solid gun and its half the price so I am thinking of ditching Beretta, does anyone know what the CG service is like?