SHAWY
Well-known member
And following my email of complaint I was told by their so-called customer service that "we're busy, speak to the retailer"! Seriously NOT happy and now I want my money back.
CENS delivery time?
- Thread starter SHAWY
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adam-f
Active member
I had a pair brought as a present and have been struggling to get the impressions taken so was thinking of a refund. Recently reading my paperwork It states a full refund is available up to 1 month from purchase date. This has sadly passed for me too Ill be interested to hear how you get on pursuing the refund.
SHAWY
Well-known member
The bloody nerve of these people!! I will let you know Adam. Just to clarify, I went through PURETONE for my order
SHAWY
Well-known member
Any luck receiving them yet?
im looking into getting some just wondering what to get now, after reading your post. A few friends of mine have them and didn't have any problems as far as I know, I think they both had impressions taken at a show they were at, I should have got them when I was at lowther show but the queue was so big I didn't have time to wait.
I can go to a local audiologist and get the impressions done there for cens, i did read the write in the clay magazine about the vario plugs but haven't looked into anywhere local that could do the impressions.
im looking into getting some just wondering what to get now, after reading your post. A few friends of mine have them and didn't have any problems as far as I know, I think they both had impressions taken at a show they were at, I should have got them when I was at lowther show but the queue was so big I didn't have time to wait.
I can go to a local audiologist and get the impressions done there for cens, i did read the write in the clay magazine about the vario plugs but haven't looked into anywhere local that could do the impressions.
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SHAWY
Well-known member
Still not received them Maria. I despair. The worst customer service ever. I don't even want to do business with these clowns any longer. They're a joke but I don't see the funny side. Now into week 8 since I ordered. If you are near Lancashire I know Vario are at the Lancashire Country Show tomorrow. I so wish I'd gone to Vario first. I'm livid!!!!
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westley
Well-known member
THIS is just the attitude that I encountered when my Cens went back with a fault on the switches, they were repaired and returned to me. They worked well until a month after the warranty expired and then one of the new switches failed again. They were duly returned and I was informed that they both needed a 'service' and 1 required a new switch. Even when I explained that the switch had been replaced under warranty and as such, was less than 12 months old, that did not seem to matter. They were duly returned after my forking out £75 for another new switch. I put them away and went back to my electronic 'cans'. However since changing my gun last December, I have been conscious of the stock clanging on the cans, as a result I have started using the Cens again. As and when they break down again, and I am certain that they will, I will look at alternatives. My Emtech passives are now some 25 years old and are as good as the day that they were made, I did lose one, but a new one was sent out to me within a week, now THAT is service, Cens take note !
adam-f
Active member
My voucher also came from PURETONE.
I am now in a position to get the impressions taken, hopefully I can book an appointment for the next couple of days. Ill keep you updated how I get on.
SHAWY
Well-known member
Good luck Adam. It's now 8 weeks since I ordered and still not been delivered. No joy on a refund and the usual **** poor customer service that I have now become accustomed to. Hope you fair better.
adam-f
Active member
Thanks it sounds like im going to need it. Im sorry to hear that you have had such a wait I do hope they sort out your complaint soon.
Im crossing my fingers that I fair better.
SHAWY
Well-known member
Apparently my CENS are in the post!! There could be a Red Arrows fly-past when they do drop through the door.
FlyingTrotter
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- Feb 24, 2016
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If it assists anyone's decision making I have the most expensive versions - they started to cut out in the rain - CENS took them back and supposedly coated them with something fancy - despite that they still cut out in what Peter Kay would describe as "light drizzle"
westley
Well-known member
balltrap
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- Jan 1, 2015
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- 2,030
If you stand still its ok its when you more around the drizzle can get you !Ah yes, BUT that is the stuff that soaks you
FlyingTrotter
Well-known member
- Joined
- Feb 24, 2016
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Precisely
adam-f
Active member
Finally had my ear impressions taken and they should be posted to cens today.
The ear specialist who took the impressions has spoken to cens and asked if there are any delays and they have been informed the wait time should be 3-4 weeks. If we count from the end of this week I hope to have them back by week commencing 23rd Oct. Fingers crossed!
Any luck with yours arriving SHAWY?
The ear specialist who took the impressions has spoken to cens and asked if there are any delays and they have been informed the wait time should be 3-4 weeks. If we count from the end of this week I hope to have them back by week commencing 23rd Oct. Fingers crossed!
Any luck with yours arriving SHAWY?
SHAWY
Well-known member
Hi Adam. Yes mine have just arrived a couple of days ago after an 8!week wait. All my disappointment at the crap service has been lightened slightly by the quality of the CENS. Very comfortable and do what they say on the tin. Good luck with yours
adam-f
Active member
That is great, I am pleased to hear that they finally arrived. Good luck with your shooting!.
