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SHAWY

CENS delivery time?

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SHAWY

Still not received them Maria. I despair. The worst customer service ever. I don't even want to do business with these clowns any longer. They're a joke but I don't see the funny side. Now into week 8 since I ordered. If you are near Lancashire I know Vario are at the Lancashire Country Show tomorrow. I so wish I'd gone to Vario first. I'm livid!!!!

Edited by SHAWY

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westley
24 minutes ago, SHAWY said:

Still not received them Maria. I despair. The worst customer service ever. I don't even want to do business with these clowns any longer. They're a joke but I don't see the funny side. Now into week 8 since I ordered. If you are near Lancashire I know Vario are at the Lancashire Country Show tomorrow. I so wish I'd gone to Vario first. I'm livid!!!!

THIS is just the attitude that I encountered when my Cens went back with a fault on the switches, they were repaired and returned to me.  They worked well until a month after the warranty expired and then one of the new switches failed again. They were duly returned and I was informed that they both needed a 'service' and 1 required a new switch. Even when I explained that the switch had been replaced under warranty and as such, was less than 12 months old, that did not seem to matter. They were duly returned after my forking out £75 for another new switch. I put them away and went back to my electronic 'cans'. However since changing my gun last December, I have been conscious of the stock clanging on the cans, as a result I have started using the Cens again. As and when they break down again,  and I am certain that they will,  I will look at alternatives. My Emtech passives are now some 25 years old and are as good as the day that they were made, I did lose one, but a new one was sent out to me within a week, now THAT is service, Cens take note ! 

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Maria_H

Unfortunately it not near Lancashire to have a look to the show.

 

 

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adam-f
On 9/5/2017 at 0:50 PM, SHAWY said:

The bloody nerve of these people!!  I will let you know Adam. Just to clarify, I went through PURETONE for my order

My voucher also came from PURETONE.

I am now in a position to get the impressions taken, hopefully I can book an appointment for the next couple of days. Ill keep you updated how I get on.

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SHAWY
5 minutes ago, adam-f said:

My voucher also came from PURETONE.

I am now in a position to get the impressions taken, hopefully I can book an appointment for the next couple of days. Ill keep you updated how I get on.

Good luck Adam. It's now 8 weeks since I ordered and still not been delivered. No joy on a refund and the usual **** poor customer service that I have now become accustomed to. Hope you fair better. 

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adam-f
1 hour ago, SHAWY said:

Good luck Adam. It's now 8 weeks since I ordered and still not been delivered. No joy on a refund and the usual **** poor customer service that I have now become accustomed to. Hope you fair better. 

Thanks it sounds like im going to need it. Im sorry to hear that you have had such a wait I do hope they sort out your complaint soon.

Im crossing my fingers that I fair better.

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SHAWY

Apparently my CENS are in the post!! There could be a Red Arrows fly-past when they do drop through the door. 

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FlyingTrotter

If it assists anyone's decision making I have the most expensive versions - they started to cut out in the rain - CENS took them back and supposedly coated them with something fancy - despite that they still cut out in what Peter Kay would describe as "light drizzle"

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westley
2 hours ago, FlyingTrotter said:

If it assists anyone's decision making I have the most expensive versions - they started to cut out in the rain - CENS took them back and supposedly coated them with something fancy - despite that they still cut out in what Peter Kay would describe as "light drizzle"

Ah yes, BUT that is the stuff that soaks you   :rolleyes:

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balltrap
3 minutes ago, westley said:

Ah yes, BUT that is the stuff that soaks you   :rolleyes:

If you stand still its ok its when you more around the drizzle can get you !

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adam-f

Finally had my ear impressions taken and they should be posted to cens today.

The ear specialist who took the impressions has spoken to cens and asked if there are any delays and they have been informed the wait time should be 3-4 weeks. If we count from the end of this week I hope to have them back by week commencing 23rd Oct. Fingers crossed!

Any luck with yours arriving SHAWY?

 

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SHAWY
1 hour ago, adam-f said:

Finally had my ear impressions taken and they should be posted to cens today.

The ear specialist who took the impressions has spoken to cens and asked if there are any delays and they have been informed the wait time should be 3-4 weeks. If we count from the end of this week I hope to have them back by week commencing 23rd Oct. Fingers crossed!

Any luck with yours arriving SHAWY?

 

Hi Adam. Yes mine have just arrived a couple of days ago after an 8!week wait. All my disappointment at the crap service has been lightened slightly by the quality of the CENS. Very comfortable and do what they say on the tin. Good luck with yours

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adam-f
29 minutes ago, SHAWY said:

Hi Adam. Yes mine have just arrived a couple of days ago after an 8!week wait. All my disappointment at the crap service has been lightened slightly by the quality of the CENS. Very comfortable and do what they say on the tin. Good luck with yours

That is great, I am pleased to hear that they finally arrived. Good luck with your shooting!.

 

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SHAWY
3 hours ago, adam-f said:

That is great, I am pleased to hear that they finally arrived. Good luck with your shooting!.

 

Thanks Adam. Definitely good kit. Enjoy your shooting too 👍🏼

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westley
17 minutes ago, SHAWY said:

Thanks Adam. Definitely good kit. Enjoy your shooting too 👍🏼

Glad you finally got sorted. I do not think you will have any problems with them,  UNLESS you decide to 'go electric'  !  Just keep them clean and all should be well.

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Simbo

Shawy................any feedback from the Vario stand at the Lancashire Show?

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SHAWY

I didn't get there Simbo. The weather was atrocious. I've heard great things about Vario. In the meantime, my CENS Passives FINALLY arrived, a mere 8 weeks after ordering them. I tried them out the other day and seem good to be fair. I would hope so after that length of time!!

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SHAWY
On 09/09/2017 at 9:49 AM, Maria_H said:

Any luck receiving them yet?

im looking into getting some just wondering what to get now, after reading your post. A few friends of mine have them and didn't have any problems as far as I know, I think they both had impressions taken at a show they were at, I should have got them when I was at lowther show but the queue was so big I didn't have time to wait.

I can go to a local audiologist and get the impressions done there for cens,  i did read the write in the clay magazine about the vario plugs but haven't looked into anywhere local that could do the impressions.

Maria they finally arrived after 8 weeks and numerous chase up calls from me. The service was woeful and the customer services were rude at best. I've heard great things about the Varios and if I could have got my money back from CENS after a disgraceful length of time waiting, I would have gone for the Varios. The CENS are good to be fair. So they should be. I could have built a gold plated Aston Martin in that length of time. 

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adam-f
On 9/19/2017 at 11:59 AM, adam-f said:

Finally had my ear impressions taken and they should be posted to cens today.

The ear specialist who took the impressions has spoken to cens and asked if there are any delays and they have been informed the wait time should be 3-4 weeks. If we count from the end of this week I hope to have them back by week commencing 23rd Oct. Fingers crossed!

Any luck with yours arriving SHAWY?

 

Pleased to report my Cens have arrived last Friday 20th Oct, a three and half weeks after sending the moulds off. They come in a nice box with lots of extra bits Ill report back when I have had chance to use them and sorted out what all the bits are for.

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SHAWY
4 hours ago, adam-f said:

Pleased to report my Cens have arrived last Friday 20th Oct, a three and half weeks after sending the moulds off. They come in a nice box with lots of extra bits Ill report back when I have had chance to use them and sorted out what all the bits are for.

Pleased that they arrived in a reasonable time Adam. I’ve had mine a few weeks now and I’m massively impressed with them. They’re really comfortable and do what they say on the tin. Shame the customer service was so poor because they are a great product. Good luck and I hope you enjoy them. 

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Maria_H

I got my new cens passives today.

Had my impressions a few weeks ago.

I was expecting them not to come before Christmas but they arrived yesterday and I got the checked and fitted tonite. Can't fault Abiliti hearing in the Langley park who did my impressions really good service.

Cant wait to give them a try on sunday.

Looking at the digital upgrade in the future 👌👍

Edited by Maria_H
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SHAWY
On 12/15/2017 at 8:07 PM, Maria_H said:

I got my new cens passives today.

Had my impressions a few weeks ago.

I was expecting them not to come before Christmas but they arrived yesterday and I got the checked and fitted tonite. Can't fault Abiliti hearing in the Langley park who did my impressions really good service.

Cant wait to give them a try on sunday.

Looking at the digital upgrade in the future 👌👍

Glad you got sorted Maria.  I have to say that they are really good quality, and like you, I will probably get the digital upgrade at some point.  Enjoy!!

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