SHAWY

CENS delivery time?

43 posts in this topic

Still not received them Maria. I despair. The worst customer service ever. I don't even want to do business with these clowns any longer. They're a joke but I don't see the funny side. Now into week 8 since I ordered. If you are near Lancashire I know Vario are at the Lancashire Country Show tomorrow. I so wish I'd gone to Vario first. I'm livid!!!!

Edited by SHAWY

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24 minutes ago, SHAWY said:

Still not received them Maria. I despair. The worst customer service ever. I don't even want to do business with these clowns any longer. They're a joke but I don't see the funny side. Now into week 8 since I ordered. If you are near Lancashire I know Vario are at the Lancashire Country Show tomorrow. I so wish I'd gone to Vario first. I'm livid!!!!

THIS is just the attitude that I encountered when my Cens went back with a fault on the switches, they were repaired and returned to me.  They worked well until a month after the warranty expired and then one of the new switches failed again. They were duly returned and I was informed that they both needed a 'service' and 1 required a new switch. Even when I explained that the switch had been replaced under warranty and as such, was less than 12 months old, that did not seem to matter. They were duly returned after my forking out £75 for another new switch. I put them away and went back to my electronic 'cans'. However since changing my gun last December, I have been conscious of the stock clanging on the cans, as a result I have started using the Cens again. As and when they break down again,  and I am certain that they will,  I will look at alternatives. My Emtech passives are now some 25 years old and are as good as the day that they were made, I did lose one, but a new one was sent out to me within a week, now THAT is service, Cens take note ! 

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Unfortunately it not near Lancashire to have a look to the show.

 

 

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On 9/5/2017 at 0:50 PM, SHAWY said:

The bloody nerve of these people!!  I will let you know Adam. Just to clarify, I went through PURETONE for my order

My voucher also came from PURETONE.

I am now in a position to get the impressions taken, hopefully I can book an appointment for the next couple of days. Ill keep you updated how I get on.

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5 minutes ago, adam-f said:

My voucher also came from PURETONE.

I am now in a position to get the impressions taken, hopefully I can book an appointment for the next couple of days. Ill keep you updated how I get on.

Good luck Adam. It's now 8 weeks since I ordered and still not been delivered. No joy on a refund and the usual **** poor customer service that I have now become accustomed to. Hope you fair better. 

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1 hour ago, SHAWY said:

Good luck Adam. It's now 8 weeks since I ordered and still not been delivered. No joy on a refund and the usual **** poor customer service that I have now become accustomed to. Hope you fair better. 

Thanks it sounds like im going to need it. Im sorry to hear that you have had such a wait I do hope they sort out your complaint soon.

Im crossing my fingers that I fair better.

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Apparently my CENS are in the post!! There could be a Red Arrows fly-past when they do drop through the door. 

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If it assists anyone's decision making I have the most expensive versions - they started to cut out in the rain - CENS took them back and supposedly coated them with something fancy - despite that they still cut out in what Peter Kay would describe as "light drizzle"

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2 hours ago, FlyingTrotter said:

If it assists anyone's decision making I have the most expensive versions - they started to cut out in the rain - CENS took them back and supposedly coated them with something fancy - despite that they still cut out in what Peter Kay would describe as "light drizzle"

Ah yes, BUT that is the stuff that soaks you   :rolleyes:

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3 minutes ago, westley said:

Ah yes, BUT that is the stuff that soaks you   :rolleyes:

If you stand still its ok its when you more around the drizzle can get you !

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Precisely 

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Finally had my ear impressions taken and they should be posted to cens today.

The ear specialist who took the impressions has spoken to cens and asked if there are any delays and they have been informed the wait time should be 3-4 weeks. If we count from the end of this week I hope to have them back by week commencing 23rd Oct. Fingers crossed!

Any luck with yours arriving SHAWY?

 

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1 hour ago, adam-f said:

Finally had my ear impressions taken and they should be posted to cens today.

The ear specialist who took the impressions has spoken to cens and asked if there are any delays and they have been informed the wait time should be 3-4 weeks. If we count from the end of this week I hope to have them back by week commencing 23rd Oct. Fingers crossed!

Any luck with yours arriving SHAWY?

 

Hi Adam. Yes mine have just arrived a couple of days ago after an 8!week wait. All my disappointment at the crap service has been lightened slightly by the quality of the CENS. Very comfortable and do what they say on the tin. Good luck with yours

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29 minutes ago, SHAWY said:

Hi Adam. Yes mine have just arrived a couple of days ago after an 8!week wait. All my disappointment at the crap service has been lightened slightly by the quality of the CENS. Very comfortable and do what they say on the tin. Good luck with yours

That is great, I am pleased to hear that they finally arrived. Good luck with your shooting!.

 

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3 hours ago, adam-f said:

That is great, I am pleased to hear that they finally arrived. Good luck with your shooting!.

 

Thanks Adam. Definitely good kit. Enjoy your shooting too 👍🏼

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17 minutes ago, SHAWY said:

Thanks Adam. Definitely good kit. Enjoy your shooting too 👍🏼

Glad you finally got sorted. I do not think you will have any problems with them,  UNLESS you decide to 'go electric'  !  Just keep them clean and all should be well.

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Shawy................any feedback from the Vario stand at the Lancashire Show?

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I didn't get there Simbo. The weather was atrocious. I've heard great things about Vario. In the meantime, my CENS Passives FINALLY arrived, a mere 8 weeks after ordering them. I tried them out the other day and seem good to be fair. I would hope so after that length of time!!

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